Terms of Service V2.4

Version: v2.4 | Last Updated: January 3, 2026

These Terms of Service (“Terms”) govern the sale of products and services by BayMeters LLC (“Seller”, “BayMeters”, “we”, “us”, or “our”) through www.baymeters.com and other authorized sales channels.

By placing an order or purchasing products from BayMeters LLC, the buyer (“Buyer”) agrees to be bound by these Terms.

1. Seller’s Limited Warranty (Brand-Based)

BayMeters warrants that all purchased items (“Purchased Items”) sold by Seller will be free from defects in materials and workmanship under normal use for the applicable warranty period described herein, unless otherwise specified in writing.

This limited warranty applies only to the original Buyer and is non-transferable.

BayMeters sells products under multiple brands, including BayMeters™ and Supmea®. Warranty duration, administration, and service responsibility may differ by brand and product category as defined below.

2. Category Warranty

2.1 Instruments – BayMeters™ Branded

All BayMeters™ branded instruments (including but not limited to controllers, transmitters, converters, flowmeters, and analyzers) are covered by a standard thirty-six (36) month / three (3) year limited warranty from the invoice date.

This warranty covers defects in materials and workmanship under normal industrial use and operating conditions.

2.2 Instruments – Supmea® Branded

All Supmea® branded instruments are covered by a twelve (12) month limited warranty from the invoice date, unless otherwise specified in Supmea’s official product documentation.

BayMeters LLC acts as the authorized North American sales and service representative for Supmea products and will assist Buyers with warranty coordination, technical communication, and logistics support. Final warranty terms remain subject to the manufacturer’s official policy.

2.3 Consumables and Sensors (All Brands)

Consumable items and sensors, including but not limited to pH/ORP electrodes, turbidity probes, optical windows, DO membranes, electrolytes, gaskets, O-rings, filters, batteries, and cables, are covered by a thirty (30) day limited functional-defect warranty from the date of delivery.

This coverage applies only to manufacturing defects. Performance degradation, drift, or damage caused by fouling, scaling, corrosion, abrasion, poisoning, dehydration, improper cleaning, incompatible media, or improper installation is excluded.

The 30-day period does not represent expected service life. Actual lifespan depends on application, environment, and maintenance.

2.4 Inspection and DOA

Buyer must inspect Purchased Items immediately upon receipt.

  • Shipping damage or shortages must be reported within seven (7) days of delivery.
  • Dead-On-Arrival (“DOA”) claims must be reported within thirty (30) days of delivery.

Failure to report within these timeframes constitutes acceptance of the shipment.

3. Warranty Exclusions

This limited warranty does not apply to failures or damage resulting from:

  • Improper installation, wiring, configuration, or operation
  • Use outside specified operating conditions
  • Unauthorized modification, disassembly, or repair
  • Physical damage, chemical exposure, or environmental conditions beyond product specifications
  • Normal wear and tear

3.1 Harsh Environments (Warranty Applicability Clarification)

For the purpose of warranty evaluation, “Harsh Environments” refer to operating or environmental conditions that may accelerate damage, wear, or deterioration of the Purchased Items beyond normal industrial use.

Such conditions include, but are not limited to, the following:

  • Extreme Temperatures: Operation outside the specified or recommended temperature range.
  • High Humidity or Moisture: Prolonged exposure to moisture, condensation, or high humidity that may cause corrosion, insulation breakdown, or short circuits.
  • Corrosive Atmospheres: Exposure to corrosive chemicals or gases, including but not limited to hydrogen sulfide (H₂S), chlorine, acids, or alkaline vapors, which may lead to material degradation.
  • Dust or Pollution: High concentrations of dust, particulates, or contaminants that may cause fouling, contamination, or mechanical failure.
  • Vibration and Shock: Severe or continuous mechanical vibration, impact, or shock that may result in structural or internal damage.
  • Radiation Exposure: Exposure to strong electromagnetic fields, ultraviolet light, or other radiation sources that may degrade electronic components or materials.
  • Water Immersion or Flooding: Direct immersion, flooding, or prolonged water exposure, especially for products not specifically rated for such conditions.
  • Extreme Weather Conditions: Severe weather events, including storms, freezing temperatures, or rapid temperature cycling that may cause physical or functional damage.
  • Biological Hazards: Damage caused by insects, rodents, or other biological factors, including damage to cables, seals, or connectors.

Operation of Purchased Items in Harsh Environments may require special product selection, protective measures, installation methods, or maintenance procedures.

Damage or failure resulting from such conditions is not covered under this limited warranty, unless explicitly specified in writing by BayMeters LLC.

3.2 Geographic Applicability

Unless otherwise agreed in writing, warranty service, technical support, and logistics support provided by BayMeters LLC are intended for Purchased Items installed and operated within the United States and Canada.

For Purchased Items installed or operated outside the United States or Canada, BayMeters LLC may, at its discretion, provide reasonable assistance. However, such assistance may be subject to additional costs, extended lead times, manufacturer-level evaluation, or direct handling by the original manufacturer.

4. Warranty Remedies

At Seller’s discretion and subject to verification, Seller may:

  • Repair the defective product
  • Replace the product with an equivalent model
  • Provide a prorated refund based on product age and usage

Warranty remedies are limited to the options above.

5. Warranty Inheritance

Repaired or replacement products provided under warranty are covered for the remaining balance of the original warranty period or ninety (90) days, whichever is longer.

6. Technical Support and Diagnostics

Buyer agrees to cooperate with Seller in performing reasonable diagnostic procedures, including remote troubleshooting, prior to authorization of return or replacement.

Seller may determine that a reported issue is “No Fault Found” (NFF). In such cases, Buyer may be responsible for evaluation and return shipping costs.

7. Return Material Authorization (RMA)

 All warranty returns require prior RMA authorization from Seller.

Products returned without RMA authorization may be rejected or returned at Buyer’s expense.

8. Repair, Replacement, and Refund Terms

Seller’s liability is limited to repair, replacement, or refund as described herein.

Refunds, if approved, may be prorated based on time in service. Installation, removal, freight, and associated labor costs are excluded.

9. Response Time and Logistics

Seller will make reasonable efforts to respond to warranty claims within standard business hours.

Replacement lead times may vary based on inventory availability, manufacturing schedules, and logistics constraints. Seller is not responsible for delays caused by carriers or customs.

10. Returns and Restocking

Returns for non-defective items require prior approval and may be subject to a restocking fee of up to fifteen percent (15%).

Custom-configured, special-order, or used products are non-returnable.

11. Software and Firmware

Software and firmware are provided “as is” unless otherwise stated.

Seller does not warrant uninterrupted or error-free software operation and is not responsible for issues arising from third-party systems or integrations.

12. Export Compliance

Buyer agrees to comply with all applicable export control laws and regulations. Products may not be resold, exported, or transferred in violation of U.S. export laws.

13. Pricing and Orders

Prices are subject to change without notice. Seller reserves the right to refuse or cancel orders due to pricing errors, availability, or suspected misuse.

14. Shipping and Risk of Loss

Risk of loss transfers to Buyer upon shipment unless otherwise agreed in writing.

Delivery dates are estimates only and not guaranteed.

15. Limitation of Liability

To the maximum extent permitted by law, Seller shall not be liable for indirect, incidental, or consequential damages, including loss of profit, production, or system downtime.

16. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles.

17. Changes to Terms

Seller reserves the right to modify these Terms at any time. Updated Terms will be effective upon posting on the website.

Continued purchase or use of products constitutes acceptance of the updated Terms.

18. Contact Information

BayMeters LLC

160 E Tasman Drive, San Jose, CA 95134

United States

Email: info@baymeters.com

Website: www.baymeters.com

Brand Commitment Statement

The extended 3-year standard warranty for BayMeters™ branded products reflects BayMeters’ long-term commitment to product reliability and customer support in the North American market.

 

For our current service terms, please visit our Terms of Service page.