Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be completely unused, unopened, and in its original condition and packaging, with all tags and accessories included.
Items that have been installed, connected, tested, or otherwise used are not eligible for return due to the nature of sensor and instrumentation products.
To start a return, contact us at info@baymeters.com.
If your return is accepted, we’ll send you a return shipping label and detailed instructions.
Items sent back without prior authorization will not be accepted.
You can always contact us with any return questions at info@baymeters.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Due to the nature of our products, used, installed, or customized items cannot be returned.
Special orders or personalized configurations are also non-returnable.
If you have any questions about your specific case, please contact us before purchasing.
Exchanges
The fastest way to get the product you want is to return the unopened item (if eligible) and place a new order once the return is approved.
Refunds
We will notify you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@baymeters.com.